Technical Support

I: What is E-Solomo Standard ? 

—Modern and innovative design, light-weight and flexible, safety guarantee, high  reliability, stability and durability.

All of our E-Solomo Branded products have high standard,safe and 1 years warranty.We not onlyproduce our own E-Solomo branded products,also can do OEM. Although OEM is cheaper and  flexible. We can make it as good as E-Solomo standards and also make it lower according tocustomers’requirement. 

1).Quality battery pack: A Class Branded cells with 5,000,000USD Global insurance
2). High-efficient Motor: 250W—500W
3). Controller (PCB): The best PCB with imported IC, reliable anddurable.
4). Charger: CE, FCC, UL ,KC Certificate
5). Good Quality Aluminum alloy/carbonfiber frame & ABS Cover: Strong and stable.
6). Packing carton: strong Brown rain-proof 7-layer paperboard carton, for export use.
7).Warranty: 1 years

II. How Do You Make Sure E-Solomo Standard High Quality?

—We can make sure E-solomo products are high quality from below aspect. 

1. Material and components purchasing.

The suppliers we are cooperating have been at least 12 years-time experience on the industry, we know and trust each othercompletely.Quality parts are first priority for us. We only choose the best quality componentsthat can bereliable and durable which priceare higher but qualityis guaranteed.
For example, a scooter is made up of motors, PCB Board with program inside,batteries, charger, packing box and the metal frame and plastic covers. In order tounderstand you well, let meexplain one by one. 

A hoverboard needs 2 motors and 2 tires. A good motor must use good qualitymagnet, cables and excellent assemble work. There are many grades of magnet thatcomes with different price. So finally the cost of each grade of motors is different.Good qualitymotor is 30% higher than the lowqualitymotors. 

(b) Batteries:
Battery pack used in hoverboard includes 20 cells, Protection PCB, cables, solderingand assembly work. If we want good quality battery, choosing quality cells,and agood assemble workshop is very important. Some small workshop would cheat. They use fake import cells or mix good cells with bad ones.They also can try to simplify the process of assemble to improve their productioncapacity. No matter which way, they are trying to lower their cost to produce moreand more products for quick money.Low quality cells and poor assembly work are the main reason to leading batteryexplosion or burning in USA last year. 

E-Solomo only choose those who has strict Quality system and reputation. We also pay attention to their experience and global insurance. If something happened, thevictim could get compensation up to 5,000,000 USD. 

Unlike most small factories, E-Solomo has our own source code of Self-balancingtechnology and 26+ patents of design and functions. We can totally control the quality standard. Most of our competitors are small and young company that have less experience and less cost of production.They just buy PCB from others. If some PCB are broken, they do not know how to fix or upgrade. 

For export, we have 10 years of experience and we know almost all electronics needs CE, FCC, ROHS, UL,KC for Chargers and some needs for the whole scooter. To be honest,we had bad lesson before and we know the importance of quality chargers.We do not save money from battery and chargers. 

(e).Packing carton:
There are also many different materials and quality standard for packing box. Some are weak but cheap. Sellers can save small money from it but it will not protect commodity that will be damaged during the transportation. It is very common in international transport. We use good quality carton that are strong and rain resistance. 

(f). Metal frame and plastic cover:
They are the face and clothing for scooters. But they are also different quality and different price. There are different grade too, we use 6061 for all Al alloy frame and ABS+PC for plastic cover. It is stronger and durable. We also can pay more money to make it fireresistance. 

In a word, there are many ways to save money from each part above. If E-Solomo  were a small company that has no name, no history, no experience, we could also prefer making quick money and quit after half a year like many small factories. But we do not because we are not small company , we have a long-term development strategy in this industry. We want to make scooter better and better. 

Good quality parts and components that means higher cost on purchasing andmanufacturing, means high unit price when you buy, BUT safer,reliable and durableless trouble after you buy or less trouble from your customers if you sell to them. 

Vice verse if much cheaper unit price, cheaper cost on manufacturing and purchasingparts and components, that means poor quality, unsafe, unreliable, not durable andstable, big trouble after you buy or even more trouble if you buy in bulk and sell to customers, you need to pay much more money , energy and time to fix it. And you are in risk of being accused. 

2. We strictly execute ISO9001 quality management system. 

We have IQC, IPQC, QCand QA in our full quality management team who are working on incoming materialscheck, in-process production check and finished product check to assure theproduction is 100% qualified. 

3. For our finished products we will test every single piece before it is packed, ridingtest, ramp test, charging test and so on. 

III. E-Solomo Warranty to end-user 

—All of our E-Solomo Branded products have 1 years warranty 

1. Who will repair the scooters after sold to users?
E-Solomo dealers will do it. If your Freegois less than 1 year please besure to contact us for an on-line diagnose firstly so that we can sort out and assess your product fault. Over the phone, warranty replacement is at the absolute discretion of E-Solomo representative dealing with the case. Their decision is final. Should you feel that a warranty case is still present you may need to send the component back to our service center for assessment. 

2. About Freight within warranty:
You will need to return any identified potential warranty component back to base for assessmentat your cost. Should we find a genuine warranty fault (please refer to list below) we will replaceand pay for return freight. Should we find a problem not covered by warranty you will need topurchase thereplacement component and pay for returnfreight.

3.Your warranty covers the following: 

 Motor Faults
 Computer Control Module: Controller PCB
 Battery(3 months replacement – 1 year return tobase repair)
 BatteryChargers 

These items are covered under normal use. BUT THEY ARE NOT COVERED if your E-Solomo has
been subjected, but not limited to below situation 

 Water Damage
 Impact Damage
 Dropping
 Punctures
 Exceeding designed weight loads
 Occurring duetoover-speed
 Abuse
 Action deviationof user manual.

Guangzhou Baolong Technology Company Co Ltd., 
Address: 3a/F Huangpu Distric,Guangzhou, China 


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